Benjamin Franklin once said there were two certainties in life: death and taxes. Perhaps we can add a third to that list: early termination fees.
When Isabel Albright passed on at 102-years-old last year, her family called DirecTV to disconnect her service.
Unfortunately, the California woman was still under contract with them, so they hit her with a $160 “early termination fee”. Even after explaining the situation, the provider wouldn’t budge.
After Albright’s son in law, John Manrique, called 7 On Your Side, the parent company AT&T reached out to apologize, agreeing to waive the penalty.
Ever fight with a company and win? What happened?